Frequently Asked Questions

General Questions

Easy! Simply hit the "book a job" button anywhere on our website. Where possible this will even give you an estimate for the job. If you'd prefer to talk to somebody, give us a shout on 0800 803 200.

All our services - whether regular or one off - are quoted before commencing. So you have peace of mind when accepting a job that there's no surprises coming. 

Yep! All of our franchisees have a comprehensive criminal history check completed before they become a Green Acres franchise owner - giving you peace of mind about the good people coming into your home. 

Our franchisees will always supply their contact details to you, and if your services are regular you'll be given a communication book to utilise for scheduled visits.

Green Acres guarantees all work delivered by our sub-franchisees - if you're not happy we'll make sure that issues are rectified by your franchisee.

Oops! All our franchisees are comprehensively insured - this insurance will cover any damage to your property in the course of their work. Just let them know and they'll start the process for you.

Home Cleaning

Our franchisees all bring their own products and equipment - so put your feet up!

Yep! The majority of our products have the Environmental Tick, or the CARE4 Accreditation. Exceptions are our oven cleaner, and bleach.

Hey, no problem! Our franchisees are familiar with most products, how ever for some you may need to discuss with them what you want to see done.

Commercial Cleaning

Hey we get it - every companies security needs are unique. We have Commercial Cleaning franchisees who can clean during business hours, and are trained to do while causing minimum disruption.

All our franchisees are set up with electronic invoicing (we're a paperless organisation) to make it easy for you to pay them. This is generally on monthly payment terms, but feel free to make arrangements with your sub-franchisee. 

Term? What term? We know things change unexpectedly, so we don't have a fixed term on our commercial cleaning agreements. Other terms and conditions can be found under the Things you need to know section

Building Sites

Yep. All of our franchisees carry all necessary PPE gear for their jobs, and have the systems to establish a Site Safety Plan for all situations. They're used to working around other traidies on site too. 

Absolutely! All of our sub-franchisees are trained in the detail cleaning for recently completed domestic and commercial building sites. They're very familiar with builders dust. 

Schools and universities

Yep! All of our franchisees have a comprehensive criminal history check completed before they become a Green Acres franchise owner - giving you peace of mind about the good people coming on to your campus.

All our sub-franchisees are trained in the specifics of hygiene requirements of high-use environments, be that the early-child-care-centres or the university library.

We understand that education brings people together to shared spaces. This comes with unique risks. Our sub-franchisees are comprehensively trained in emergency response cleans to outbreaks of highly contagious infections. 

Buy a franchise

The start-up costs for a Green Acres franchise is from $36,000 depending on the level of income you would like and the type of franchise you want buy into.
Included in this cost is a fully comprehensive equipment pack, as well as three weeks of professional training which allows you to start your franchise from day one.
In addition to the above start-up cost, you will need to buy a suitable vehicle for your franchise.

To get you fully up and running, you'll be provided with an equipment package which we have compiled based on over 20 years of experience and success in the industry.
The package will provide you with all the tools of the trade – from uniforms, vehicle signage, safety equipment and marketing collateral through to accounting and client management software. In short, everything you need to start your franchise from day one!

Our Alliance Partners ANZ Bank can help!
You can apply for a business loan at your own bank where they may be able to lend up to 50% of the purchase price, or further lending if you have equity in your home. We also work closely with Alliance Partners ANZ Bank and Heartland Bank.

Green Acres is the most recognised Home and Commercial Services brand in New Zealand. Here are four key reasons why the Green Acres franchise system has grown to be so successful:

1. Fixed fees
The weekly royalty and brand levy fees paid weekly by our franchisees are fixed. There's no uncertainty over outgoing payments and no penalties for earning more money in a given week.

2. We give you the power to be your own boss and truly run your own business
With our comprehensive training and ongoing support, our franchisees:

Quote jobs for clients and deal directly with them.
Invoice jobs personally and receive payment straight into their own bank accounts (not ours).
Take care of their own tax returns and GST payments.

3. 21st century technology
Our award-winning franchise system is managed electronically, eliminating paper trails and saving our franchisees hundreds of dollars each year. Jobs are received, quoted and invoiced electronically, meaning no unnecessary trips to the post office and no long hours filling out paperwork.

4. Big brand Alliance Partners
We've aligned ourselves with some of the most recognised brands in New Zealand, giving you the power to buy at the right price. Our current Alliance Partners include Vodafone, Bunnings, ANZ, Xero, Z Energy and Rothbury Insurance.

As much as you want!
You get to choose what level of turnover/income you want to start your Green Acres franchise with. But there's no need to stop there – you can make even more money depending on your desire and motivation without being penalised for doing so!

Our comprehensive training, ongoing support and award-winning systems remove the need for experience.
All you'll need is a good attitude and work ethic along with the desire to own your own business and be in charge of your life. With those traits, you're already well on your way to being a successful Green Acres business owner.

The guarantee is based on the average weekly gross turnover for the first 2 years. If you stick to the business and marketing plan put together in training along with following everything your are taught while being trained and fully commit to running your own business by not turning down work and losing jobs through poor workmanship then we guarantee you will earn the level of income you bought into and even more.